FAQ

DOWNLOAD & DELIVERY

How will I receive my purchase?


Your purchase will be delivered to you immediately upon purchase.  After your order is processed you will be transferred back to the site, click the account downloads page where the  links will be available for instant download.

 

We will also send download information (links) to the email address you used to purchase your products.

 

You can also access the links in the shop once you are logged in . Go to ACCOUNT > choose DOWNLOADS  the links should be there to download.

 

If you don't receive your download email contact us and we will help you.

 

Refund Policy

Note that this is a DIGITAL FILE. Due to the nature of the product, we cannot make refunds or exchanges. Please create a backup of your file, we do not do file forwarding because of data loss, rewriting or any other issue.   
 

 

SOFTWARE COMPATIBILITY & USAGE
Do I need specific software and skill to able to use the templates?



Yes, you will need Adobe Photoshop or Photoshop Elements to use the templates. The templates are designed to be as user friendly as possible however you must have a basic knowledge of Photoshop or Photoshop Elements to edit the templates. All templates come instructions on the basics of editing your template.

 

What can I change/edit in the templates?
The templates are fully layered PSD files, so you will be able to add your pictures, place your own text, change color of most elements.

 

What can I do with templates?

You can print them (if it is printable), upload the low resolution personalised template to your website/blog/social media. You may use them for your personal use or you can sell it to your customer (in printed form or flattened file format such as flattened PDF, JPG, PNG).

 

I have purchased your template. Can I sell it?

No you cannot sell or share the templates (whether for free or for sale) in any way, online or offline. You can only sell the finished file (flattened PDF, JPG, PNG) to your end customer.

 

PRINTING INFORMATION

Where can I get my files printed?


 Most of our templates are created with WHCC or Miller's Lab specifications, however you can tweak the specs to print the templates in another labs or in your home; but you need to make sure whether you need to make slight adjustment to the bleed, trim lines, etc. We cannot be held responsible for printing errors.

 

Your templates is designed with WHCC specification but I will print in Miller’s Lab. Can you tweak the templates to match my lab?

Yes, after purchasing please request for specification change. The modification may take 1-2 days; and the modified template will be sent to your email.

 

Recommend Labs:
For professional photographers: WHCC or Miller's Lab
For amateurs: Mpix
 

 

Printing Errors

Please make sure you check the colors, bleeds, trim lines, texts and fonts of the template before printing. We will not be held responsible for printing errors.